Riding the Bus with Mohamed-Ali 7th January 2019 Watch out for that jab… *Repost! Almost five years ago! As I get back into writing… Enjoy! Sunday, December 22 would be the day. The …… Read More
Excellent Customer Service with Delta Airlines 10th November 2014 It costs significantly more, in terms of money, time and lost opportunity; to acquire a new customer as opposed to keeping an existing customer. …… Read More
A Sample Letter I Sent to Customer Service 25th August 2014 One of the properties I own has it’s loan through Fidelity Bank in Wichita, Kansas. A few months back I had a question on my …… Read More
How to Use Social Media to Get Through to Customer Service 17th July 2014 “Hello this is Sheryl and I’m calling from the office of the President.” How did it come to this? The full story would be a …… Read More